Shipping Policy

At Spokyglow, we are committed to delivering your orders in a reliable and timely manner. This Shipping Policy explains our order processing times, shipping methods, estimated delivery timeframes, and delivery procedures.

1. Processing Time

Orders are generally processed within 1–3 business days, Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays will generally begin processing on the next business day.
During peak seasons, such as Black Friday and the holiday season, processing may take longer. If an unexpected delay affects your order, we will make reasonable efforts to notify you.

2. Shipping Methods & Estimated Delivery Times

Available shipping methods and estimated delivery times may include:

  • Standard Shipping: 5–10 business days within the contiguous United States.

  • Expedited Shipping: 3–5 business days within the contiguous United States, if available.

  • Express Shipping: 2–3 business days within the contiguous United States, if available.

  • Alaska and Hawaii: Standard delivery may take approximately 8–15 business days.

  • U.S. Territories: Delivery may take approximately 10–20 business days, depending on the destination.
    These delivery timeframes are estimates and begin after order processing. Actual delivery times may vary depending on the destination, carrier, weather, and other circumstances. Available shipping options will be shown at checkout.

3. Shipping Rates

Shipping charges are calculated at checkout based on the delivery address, package details, and available shipping method.
Free standard shipping promotions may be offered on qualifying orders. Any minimum purchase requirements and applicable conditions will be displayed during the promotion or at checkout.
Shipping charges may be non-refundable for returns, except where required by law or where the return results from an error on our part.

4. Order Tracking

Once your order has shipped, we will send a shipping confirmation email when tracking information is available. This email may include:

  • Your tracking number.

  • The shipping carrier's name.

  • A link to track your package.

  • An estimated delivery date, if provided by the carrier.
    Tracking updates may take some time to appear after the order ships. If tracking information is unavailable or does not update, please contact our support team.

5. Shipping Carriers

We may use shipping carriers such as USPS, UPS, FedEx, or other available delivery providers, depending on the destination, package size, and shipping service selected. The carrier used for your order may vary.

6. Delivery Issues

6.1 Delays

Although we aim to meet estimated delivery times, delays may occur due to severe weather, carrier disruptions, seasonal demand, incorrect address details, or other circumstances beyond our reasonable control. We will assist with delivery inquiries where possible.

6.2 Incorrect Address

Please check that your shipping address is complete and accurate before placing your order. If you notice an address error after placing your order, contact us as soon as possible at Support@Spokyglow.shop. We will try to update the address if the order has not already shipped, but changes cannot be guaranteed.

6.3 Lost or Stolen Packages

If your tracking information shows that your package was delivered but you have not received it:

  • Check with household members, neighbors, or building management.

  • Look around your delivery location for the package or a delivery notice.

  • Contact the shipping carrier for further information.

  • Contact Spokyglow if you need additional assistance.
    We will review reported delivery issues and help determine the appropriate next steps in accordance with applicable law.

6.4 Undeliverable Packages

If a package is returned to us because of an incorrect address, refused delivery, or failure to collect the package, we will contact you where possible to discuss available options. Reshipment may involve additional shipping charges. Any refund or deduction of shipping costs will be handled in accordance with the circumstances and applicable law.

7. International Shipping

Spokyglow primarily serves customers in the United States. International shipping availability, including shipments to Alaska, Hawaii, and U.S. territories, may depend on the destination and options shown at checkout. If international shipping is not available at checkout, we cannot guarantee delivery to that destination.
If you use a freight forwarding service, additional shipping, customs, and handling arrangements may apply. Please contact us before ordering if you have questions about delivery to your location.

8. Contact Us

If you have questions about this Shipping Policy or need help with a delivery, please contact us:
Business Name: Spokyglow
Live Chat: Available on our website
Email: Support@Spokyglow.shop
Phone: +1 448-203-956
Address: 1519 Klemp St, Leavenworth, KS 66048, United States
Business Hours: Monday – Friday, 09:00 AM – 05:00 PM (GMT-05:00)