Privacy policy

Spokyglow (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website or purchase products from us. We aim to comply with applicable U.S. federal and state privacy laws.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide

When you create an account, place an order, contact us, or subscribe to our communications, we may collect:

  • Identity Information: Full name, username, and account details.

  • Contact Information: Email address, phone number, billing address, and shipping address.

  • Payment Information: Payment details processed securely by third-party payment providers. We do not store full payment card numbers ourselves.

  • Transaction Data: Order history, purchased products, and payment confirmation details.

  • Communication Records: Customer service inquiries, feedback, and survey responses.

  • Marketing Preferences: Your preferences for receiving promotional communications.

1.2 Automatically Collected Information

When you browse our website, we may automatically collect information through cookies and similar technologies, including:

  • Device Information: IP address, browser type, operating system, and device type.

  • Usage Data: Pages visited, products viewed, links clicked, and referral sources.

  • Location Data: General location inferred from your IP address.

  • Cookie Data: Information collected through cookies and similar technologies.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfill orders.

  • Process payments and help prevent fraud.

  • Provide customer support and respond to inquiries.

  • Send order confirmations, shipping updates, and delivery notifications.

  • Improve our website, products, and services.

  • Send marketing communications where permitted and, when required, with your consent.

  • Comply with legal obligations.

  • Protect our rights and prevent misuse of our services.

3. How We Share Your Information

We do not sell your personal information to third parties for their direct marketing purposes. We may share information with service providers who help us operate our business, including:

  • Shopify: Our e-commerce platform provider.

  • Payment Processors: Third-party providers that securely process payments.

  • Shipping Partners: Delivery companies that transport your orders.

  • Analytics Providers: Services that help us understand website traffic and usage.

  • Marketing Providers: Services that help deliver promotional communications where applicable.
    These providers may use your information only as permitted by applicable agreements and laws.

Legal Disclosures

We may disclose information when required by law, legal process, or government authorities, or when reasonably necessary to protect our rights, property, safety, or the rights and safety of others.

4. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, maintaining records, complying with tax and legal requirements, resolving disputes, and enforcing agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it where appropriate and legally permitted.

5. Your Privacy Rights

Depending on your state of residence and applicable law, you may have the right to:

  • Access: Request information about the personal data we hold about you.

  • Correction: Request correction of inaccurate personal information.

  • Deletion: Request deletion of personal information, subject to legal exceptions.

  • Data Portability: Request a copy of certain personal information.

  • Opt-Out: Opt out of certain data sales, sharing, or targeted advertising where applicable.

  • Non-Discrimination: Exercise your privacy rights without unlawful discrimination.
    To submit a privacy request, contact us using the details in the Contact Us section. We will respond within the time required by applicable law.

6. Cookies and Tracking Technologies

We may use cookies and similar technologies to operate our website, remember preferences, understand website traffic, and support advertising. These may include:

  • Essential Cookies: Support core website functions, such as shopping carts and checkout.

  • Functional Cookies: Remember preferences and settings.

  • Analytics Cookies: Help us understand how visitors use our website.

  • Marketing Cookies: Support advertising and measure advertising performance where applicable.
    You can manage cookies through your browser settings and any cookie preference tools available on our website. Disabling certain cookies may affect website functionality.

7. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

8. Children's Privacy

Our website is not intended for children who are not legally permitted to make purchases or use our services. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided us with personal information unlawfully, please contact us so we can review the matter and take appropriate action.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their content, security, or privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal obligations. Any revised version will be posted on our website with an updated revision date. Where required by law, we will provide notice of material changes.

11. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us:
Business Name: Spokyglow
Live Chat: Available on our website
Email: Support@Spokyglow.shop
Phone: +1 448-203-956
Address: 1519 Klemp St, Leavenworth, KS 66048, United States
Business Hours: Monday – Friday, 09:00 AM – 05:00 PM (GMT-05:00)