Refund policy

At Spokyglow (“we,” “our,” or “us”), we are committed to ensuring your satisfaction with every purchase. This Return & Refund Policy explains our procedures for returns and refunds and is intended to comply with applicable U.S. consumer protection laws.

1. Return Window & Eligibility

We offer a 30-day return window from the date of delivery. To be eligible for a return:

  • The return request must be submitted within 30 calendar days of delivery.

  • The item must be in its original, unused, unworn, and undamaged condition.

  • Original tags, labels, packaging, and accessories must be included where applicable.

  • Proof of purchase, such as an order confirmation email or order number, is required.

  • The item must not fall under the non-returnable categories listed below.

Items That Cannot Be Returned

The following items are generally not eligible for return, refund, or exchange unless defective or otherwise required by law:

  • Clearance items or products clearly marked “final sale.”

  • Gift cards and store credit vouchers.

  • Personalized, customized, or made-to-order products.

  • Items showing signs of wear, washing, alteration, or damage caused after delivery.

  • Intimate apparel, swimwear, and hygiene-sensitive products where return restrictions are permitted by law.

  • Products missing original packaging, tags, or included accessories where these are required for return eligibility.

2. How to Initiate a Return

To start a return, follow these steps:
Contact Us: Email Support@Spokyglow.shop with your order number and reason for the return.
Receive Authorization: Our team will review your request and, if approved, provide return instructions and any applicable return authorization details.
Package Your Item: Securely pack the item with its original packaging, tags, and accessories.
Ship the Return: Send the package to the return address provided by our support team. We recommend using a trackable shipping method and keeping your shipping receipt.
Important: Returns that do not meet the eligibility requirements or are submitted outside the return window may be refused, except where applicable law provides otherwise. Any restocking fee will be disclosed and applied only where permitted by law.

3. Return Shipping Costs

  • Defective or Damaged Items: Spokyglow will cover reasonable return shipping costs when the issue is confirmed.

  • Incorrect Item Received: Spokyglow will provide return instructions and cover return shipping costs.

  • Item Not as Described: We will review the issue and cover return shipping costs where appropriate or required by law.

  • Change of Mind or Wrong Size: The customer is responsible for return shipping costs unless otherwise stated at the time of purchase.

  • Other Reasons: Return shipping costs will be explained during the return authorization process.
    Original shipping charges may be non-refundable for change-of-mind returns, except where required by law or where the return results from our error.

4. Refund Process & Timeline

Once we receive and inspect your returned item:

  • Inspection: We aim to inspect returned items within 2–3 business days of receipt.

  • Notification: We will notify you by email whether your return has been approved.

  • Refund Issued: Approved refunds will generally be submitted to the original payment method within 5–10 business days after approval.

  • Credit Appearance: Your bank or payment provider may require additional time for the refund to appear in your account.
    Actual processing times may vary depending on your payment provider.

Partial Refunds

If a returned item has missing components or damage beyond what is permitted under this policy, we may adjust the refund where permitted by law. Any applicable adjustment will be explained to the customer.

5. Exchanges

Direct exchanges may not be available. If you need a different size, color, or product, contact our support team for guidance. You may need to return the original item, if eligible, and place a new order for the desired product.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us at Support@Spokyglow.shop within 7 days of delivery where possible.

  • Include your order number and clear photos of the item and packaging.

  • We will review the issue and explain the available resolution, which may include a replacement, refund, or return shipping label.

  • We will cover applicable return shipping costs for confirmed defective or incorrectly shipped items, subject to applicable law.
    Contacting us within 7 days helps us investigate promptly. This request does not limit any rights you may have under applicable law.

7. Lost or Stolen Packages

If your package is delayed or appears lost in transit, contact us so we can help investigate with the shipping carrier. If tracking shows “Delivered” but you cannot locate the package, check with household members, neighbors, and the carrier first, then contact our support team. Responsibility for lost or stolen packages will be assessed according to the circumstances and applicable law.

8. Cancellations

If you wish to cancel an order, contact us as soon as possible at Support@Spokyglow.shop. We will try to cancel the order before it is processed or shipped. Once an order has shipped, cancellation may no longer be possible, and the return process may apply. Any cancellation restrictions will be subject to applicable law.

9. Contact Information

Business Name: Spokyglow
Live Chat: Available on our website
Email: Support@Spokyglow.shop
Phone: +1 448-203-956
Address: 1519 Klemp St, Leavenworth, KS 66048, United States
Business Hours: Monday – Friday, 09:00 AM – 05:00 PM (GMT-05:00)